Privacy Policy
# Privacy Policy
**Last updated:** [10/03/2026]
ViTape ("we", "us", or "our") operates the website [https://ViTape.co.uk](https://ViTape.co.uk) (the "Website").
We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Website.
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# 1. Who We Are
Business Name: ViTape
Website: [https://ViTape.co.uk](https://ViTape.co.uk)
Email: sales@vitape.co.uk
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For the purposes of data protection law, ViTape is the "data controller" of your personal information.
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# 2. Information We Collect
We may collect and process the following types of personal information:
## Information You Provide Directly
This may include:
* Name
* Email address
* Phone number
* Billing address
* Shipping address
* Payment information (processed securely through third-party providers)
* Account details
* Messages or enquiries sent to us
## Information Collected Automatically
When you use our Website, we may automatically collect:
* IP address
* Browser type and version
* Device information
* Operating system
* Referral source
* Pages viewed and time spent on the Website
* Cookies and tracking data
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# 3. How We Use Your Information
We use your personal information to:
* Process and fulfil orders
* Provide customer support
* Respond to enquiries
* Manage your account
* Improve our Website and services
* Prevent fraud and security threats
* Send service-related communications
* Send marketing communications where legally permitted
* Comply with legal obligations
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# 4. Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases:
* Performance of a contract
* Compliance with legal obligations
* Legitimate interests
* Consent (where required)
You may withdraw consent at any time where processing is based on consent.
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# 5. Payments
Payments made through our Website are processed securely by third-party payment providers.
We do not store full payment card details on our servers.
Payment providers may process your data according to their own privacy policies.
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# 6. Marketing Communications
If you opt in to receive marketing communications, we may send you:
* Promotions
* Product updates
* Newsletters
* Special offers
You can unsubscribe at any time by:
* Clicking the unsubscribe link in emails
* Contacting us directly
We will never sell your personal information to third parties.
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# 7. Cookies
Our Website uses cookies and similar technologies to:
* Improve Website functionality
* Analyse traffic and usage
* Remember user preferences
* Support security and performance
You can manage cookies through your browser settings.
You should also provide a separate Cookie Policy or cookie banner if required.
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# 8. Sharing Your Information
We may share your personal information with:
* Payment providers
* Delivery and courier companies
* IT and hosting providers
* Analytics providers
* Professional advisers
* Law enforcement or regulators where legally required
We only share information necessary for legitimate business purposes.
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# 9. International Data Transfers
Some third-party providers may process data outside the United Kingdom.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.
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# 10. Data Retention
We retain personal information only for as long as necessary to:
* Fulfil the purposes outlined in this Policy
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
Retention periods may vary depending on the type of data and legal requirements.
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# 11. Your Rights
Under UK GDPR, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of your information
* Restrict or object to processing
* Request data portability
* Withdraw consent
* Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us using the details below.
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# 12. Security
We implement reasonable technical and organisational measures to protect your information against:
* Unauthorised access
* Loss
* Misuse
* Alteration
* Disclosure
However, no online system can be guaranteed to be completely secure.
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# 13. Third-Party Services and Links
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
Please review their policies separately.
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# 14. Children’s Privacy
Our Website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
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# 15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
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# 16. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
ViTape
Email: sales@vitape.co.uk
Website: [https://ViTape.co.uk](https://ViTape.co.uk)
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):