Shipping Policy
# Shipping Policy
**Last updated:** 17 May 2026
Thank you for shopping with ViTape.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through [https://ViTape.co.uk](https://ViTape.co.uk).
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# 1. Contact Information
Business Name: ViTape
Website: [https://ViTape.co.uk](https://ViTape.co.uk)
Email: [sales@vitape.co.uk](mailto:sales@vitape.co.uk)
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# 2. Order Processing
We aim to process and dispatch orders as quickly as possible.
Typical processing times are:
* 1–3 business days for standard orders
* Additional time may be required during busy periods, holidays, or promotional events
Orders are not processed or dispatched on weekends or public holidays unless otherwise stated.
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# 3. Shipping Locations
We currently ship to:
* United Kingdom
* [Insert Additional Countries if applicable]
If your location is unavailable during checkout, please contact us at [sales@vitape.co.uk](mailto:sales@vitape.co.uk).
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# 4. Delivery Times
Estimated delivery times are provided during checkout and may vary depending on:
* Delivery location
* Courier services
* Customs processing for international orders
* Weather or operational disruptions
Estimated delivery windows:
* UK Standard Delivery: 2–5 business days
* UK Express Delivery: 1–2 business days where available
* International Delivery: 5–15 business days depending on destination
Delivery timeframes are estimates only and are not guaranteed.
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# 5. Shipping Costs
Shipping costs are calculated at checkout based on:
* Delivery location
* Shipping method selected
* Order size or weight
Any applicable delivery charges will be clearly displayed before payment is completed.
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# 6. Tracking Information
Where tracking is available, you may receive a shipping confirmation email containing tracking details once your order has been dispatched.
Tracking availability may vary depending on the courier and destination.
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# 7. Delayed or Lost Orders
While we aim to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.
If your order has not arrived within the expected timeframe, please contact us at:
[sales@vitape.co.uk](mailto:sales@vitape.co.uk)
We will work with the courier to investigate the issue.
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# 8. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
We are not responsible for delays caused by customs clearance procedures.
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# 9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided during checkout.
If you notice an error in your shipping details, contact us immediately at [sales@vitape.co.uk](mailto:sales@vitape.co.uk).
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# 10. Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible with:
* Your order number
* A description of the issue
* Photographs of the packaging and product where applicable
We will review the issue and assist with a replacement or refund where appropriate.
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# 11. Changes to This Policy
We reserve the right to update this Shipping Policy at any time.
Changes will take effect immediately upon publication on the Website.
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# 12. Contact Us
If you have any questions regarding this Shipping Policy, please contact:
ViTape
Email: [sales@vitape.co.uk](mailto:sales@vitape.co.uk)
Website: [https://ViTape.co.uk](https://ViTape.co.uk)