Refund Policy
# Refund Policy
**Last updated:** [Insert Date]
Thank you for shopping with ViTape.
We want you to be satisfied with your purchase. This Refund Policy explains your rights and the conditions for returns, refunds, and exchanges for purchases made through [https://ViTape.co.uk](https://ViTape.co.uk).
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# 1. Contact Information
Business Name: ViTape
Website: [https://ViTape.co.uk](https://ViTape.co.uk)
Email: [sales@vitape.co.uk](mailto:sales@vitape.co.uk)
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# 2. Your Consumer Rights
If you are purchasing as a consumer in the United Kingdom, your rights may be protected under:
* The Consumer Rights Act 2015
* The Consumer Contracts Regulations 2013
Nothing in this policy affects your statutory rights.
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# 3. Returns Eligibility
You may request a return or refund if:
* The item is faulty
* The item is damaged upon arrival
* The incorrect item was received
* You change your mind within the applicable cancellation period
To be eligible for a return, items should:
* Be unused and in resalable condition where applicable
* Include original packaging
* Include proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
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# 4. Change of Mind Returns
Under UK consumer law, you may have the right to cancel eligible online orders within 14 days of receiving your goods.
To exercise this right, please contact us within the cancellation period at:
[sales@vitape.co.uk](mailto:sales@vitape.co.uk)
You must return the item within 14 days of notifying us.
Unless the item is faulty or incorrect, return postage costs may be your responsibility.
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# 5. Non-Returnable Items
The following items may not be eligible for return unless faulty:
* Used products
* Personalised or custom-made items
* Perishable goods
* Hygiene-sensitive products once opened
* Digital downloads or software once accessed
* Gift cards
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# 6. Faulty or Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with:
* Your order number
* A description of the issue
* Photographs where applicable
If approved, we may offer:
* A replacement
* A repair
* A full or partial refund
We may cover return shipping costs for faulty or incorrect items.
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# 7. Refund Process
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will typically be processed within 5–10 business days using the original payment method.
Processing times may vary depending on your payment provider.
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# 8. Exchanges
We may offer exchanges for eligible products subject to stock availability.
To request an exchange, contact:
[sales@vitape.co.uk](mailto:sales@vitape.co.uk)
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# 9. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again
2. Contact your card provider or bank
3. Allow additional processing time
If you still require assistance, contact us at:
[sales@vitape.co.uk](mailto:sales@vitape.co.uk)
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# 10. Return Address
Please do not send returns without contacting us first.
Return instructions and the appropriate return address will be provided after your request is reviewed.
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# 11. Changes to This Policy
We reserve the right to update this Refund Policy at any time.
Changes will take effect immediately upon publication on the Website.
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# 12. Contact Us
If you have any questions regarding this Refund Policy, please contact:
ViTape
Email: [sales@vitape.co.uk](mailto:sales@vitape.co.uk)
Website: [https://ViTape.co.uk](https://ViTape.co.uk)